Privacy Policy

Last updated: 22nd January 2026

Contents:

Introduction
Personal Data We Collect
Legal Bases for Processing
How We Use Your Personal Data
Sharing Your Personal Data
Where we store and access your personal data:
Data Retention periods.
Cookies and Tracking Technologies
Data Security
Your Rights Under UK GDPR
How to contact us.

1. Introduction

MyColumbo is the Data Controller for any personal data you provide whilst using our website (https://my-columbo.co.uk) , as such, it is our responsibility to keep your data safe and ensure your data is managed fairly and lawfully, This policy explains how MyColumbo (“we”, “our”, “us”) collects, uses, stores, and protects any personal information provided to us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The ICO has a wealth of online tools and resources to help people understand data protection and information rights. To learn more, visit https://ico.org.uk/for-the-public/.

2. Personal Data We Collect

When you register for an account or use our website, we collect the following information:

Account Information

Your full name
Email address
Post Code

Automatically Collected Data

IP address
Browser type and version
Device information
Cookies and tracking data (see Section 10)

Optional or Additional Data

Any information you voluntarily provide when contacting us or updating your profile. Including:

Full Address
Contact phone number

3. Legal Basis for Processing

The ICO considers there to be six lawful bases for collecting and storing personal data, there are:

Consent;
Contract;
Legal obligation;
Vital interests;
Public task; and
Legitimate interests.

We process your personal data under the following lawful bases:

Purpose	Legal Basis
Creating and managing your account	Contractual necessity
Communicating with you about your account	Contractual necessity
Providing customer support	Legitimate interests
Improving our website and services	Legitimate interests
Sending service-related notifications	Contractual necessity
Complying with legal obligations	Legal obligation

4. How We Use Your Personal Data

We use your information to:

Create and maintain your MyColumbo account
Verify your identity
Provide access to website features
Communicate with you about updates or service changes
Respond to enquiries or support requests
Improve website performance and user experience
Maintain security and prevent fraud
Comply with legal or regulatory requirements

5. Sharing Your Personal Data

We do not sell or rent your personal data. In some circumstances, we may need to share your data with the following:

Third party service providers:

Our servers containing personal data may be hosted by third parties on our behalf.
Third party email services to send you emails related to your account, our services, or marketing activities.
We use payment service providers in relation to any payments you make.

Regulators or law enforcement, if required to do so by law

All third-party processors are required to comply with UK GDPR and only process data under our instructions.

6. Where we store and access your personal data

MyColumbo operations are based in the United Kingdom, and will access and use your information from here. If any of our service providers are located outside the UK, we ensure appropriate regulatory and contractual safeguards are in place, such as:

UK International Data Transfer Agreements (IDTAs)
UK Addendum to EU Standard Contractual Clauses
Adequacy regulations approved by the UK government

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy.

Typical retention periods:

Account information: kept while your account is active
Legal or regulatory data: retained for up to 6 years after account closure
Technical logs: retained for security and troubleshooting for a limited period

8. Cookies and Tracking Technologies

We use cookies to:

Enable essential website functionality
Improve performance and analytics
Remember your preferences.

You can manage cookie settings through your browser or our cookie banner. See our separate Cookie Policy for more details.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encryption
Access controls
Secure servers
Regular security monitoring

We will regularly review, improve and expand our data security measures as our business expands and in line with any legal or best practice changes. Any changes will be reflected in this policy - see “last updated” at the top of this page.

We feel it important to remind users that no online system is completely secure, and absolute protection cannot be guaranteed. Therefore, our policy will always be to limit the amount of personal information we hold for you to that which is strictly necessary.

10. Your Rights Under UK GDPR

You have the following rights regarding the personal data we hold about you:

Right to access - request a copy of your data held by us.
Right to rectification - correct inaccurate information
Right to erasure - request deletion of your data
Right to restrict processing
Right to data portability
Right to object to certain processing
Right to withdraw consent (if consent is used as a legal basis)
Right to lodge a complaint with the ICO (ICO contact: Information Commissioner's Office www.ico.org.uk)

11. How to contact us

If you have any queries about this Privacy Policy or how we handle your data, OR to exercise your data protection rights, you can contact us by sending an email to info@my-columbo.co.uk or by using our contact form which is available at https://my-columbo.co.uk/contact/